We are opening a rare senior vacancy in our Jersey office for the newly-created role of Head of Creative Services, to support the continuing growth of our thriving digital agency.
About Webreality
Webreality is celebrating 25 years in business as a digital agency. We’ve come this far through a combination of effective business strategy and execution, relentless focus on brilliant long term support for our clients, and making sure that we remain a fun and rewarding place to work. We service over 175 clients, with multiple project teams working on website builds, digital marketing campaigns, social media strategies, content production and custom software development.
The role
In this full time position, you’ll play a pivotal role in managing our team of talented creatives. You’ll collaborate with the Client Services team to ensure that creative outputs consistently meet client expectations. Acting as a bridge between the Creative Director and the wider creative team, you’ll champion design excellence, operational efficiency and a collaborative culture.
This is a forward-looking role that offers real influence over how we deliver great creative work today, and how we evolve our capabilities for tomorrow. You’ll be joining a team that’s open-minded, curious and optimistic about the role of AI and emerging technology in the future of digital creativity.
Responsibilities
Team leadership and development
- Line-manage, mentor and support the Creative Services team to produce exceptional work and grow professionally
- Foster a culture of collaboration, innovation and professional growth
- Provide constructive feedback during design reviews to ensure the highest standards of quality
- Lead by example, producing exceptional creative work that delivers real value to our clients
- Strengthen our creative culture by organising internal knowledge-sharing sessions, retrospectives and team showcases
- Support the onboarding of new creative team members, ensuring they understand our processes, tools and creative principles.
Client liaison and project delivery
- Collaborate closely with the Client Services team to understand client requirements and ensure creative outputs meet their objectives
- Represent the Creative Services team in client meetings, presentations and pitches
- Balance creativity with practical business considerations, ensuring designs align with project budgets and timelines.
Operational oversight
- Ensure that project workflows are efficient and deadlines are met without compromising quality
- Liaise with the Production Manager to allocate resources across projects and manage workloads within the Creative Services team
- Contribute to forward planning and forecasting to support future workload and team capacity
- Manage a scalable freelance network to provide flexible, cost-effective support
- Evaluate and optimise creative tools and systems to reduce friction, improve collaboration and increase efficiency
- Own creative QA processes and final sign-off for deliverables, ensuring work meets Webreality’s standards for quality, accessibility and performance
- Work with the Creative Director to define and track creative delivery metrics, using insights to improve team performance.
Creative excellence
- Produce creative work for clients to the highest standards
- Champion accessible, high-performance and user-centred design solutions
- Support the Creative Director in defining and driving the creative vision of the agency
- Establish and maintain creative guidelines, standards and best practices, ensuring processes and learnings are well documented and shared across the team
- Lead the development and delivery of Webreality’s own marketing creative, ensuring our brand is consistently represented across all channels
- Contribute to agency-wide innovation initiatives by encouraging the creative team to explore new tools, formats and techniques
- Explore AI and emerging tech responsibly, identifying risks, seizing opportunities, and encouraging innovation across the team
What you’ll need
Experience
- At least 8 years’ experience in a senior creative or design leadership role
- Relevant people management or supervision experience
- Proven ability to deliver end-to-end digital projects, from concept to launch
- Experience working with or managing freelance creatives
- Experience with CMS platforms such as Umbraco is advantageous.
Expertise
- A strong portfolio showcasing creative thinking, high-quality execution and commercial impact
- Excellent understanding of digital creative principles, UX/UI best practices, digital content, accessibility and performance optimisation
- Proficiency in tools such as Figma, Adobe Creative Suite and familiarity with design systems.
Leadership and collaboration
- Demonstrated ability to lead and develop a creative team, providing mentorship and feedback that drives quality and growth
- Comfort in working with multidisciplinary teams, including strategy, client services and development
- Skill in balancing creativity with business goals, budgets and timelines
- Exemplary communication skills with experience presenting to clients and stakeholders.
Personal qualities
- Strategic thinker with a pragmatic, delivery-focused mindset
- Organised, proactive and calm under pressure, able to manage multiple priorities and deadlines
- Curious, creative and open to new ideas
- A positive, collaborative attitude and interest in helping others grow
- An openness to exploring and applying emerging technologies - including AI - as part of the creative toolkit
- A good sense of humour, even under pressure
- A thirst for learning. It’s what makes us tick.
Why join Webreality?
Webreality is a growing Jersey business in an exciting creative industry. Whilst many of our clients are located in Jersey, giving us the opportunity to get to know them personally as well as professionally, in recent years the majority of our new clients have come from referrals in the UK, where we have developed a reputation for quality of service and value for money. Many of our clients are prominent in their fields and extremely rewarding to work with. For our team, this means interesting and challenging work at the highest professional level.
Most of our team of 37 work in our Jersey office, which has been custom-designed as a versatile, relaxed and fun place to be. We encourage a good balance between office and home working to enable our team members to get the best of work and family life.
Our team culture is warm, open and fun-loving.
We offer:
- a relaxed and fun working environment
- a comprehensive medical health insurance policy for all team members
- a generous holiday allowance
- a flexible approach to special leave for extended holidays or travel
- your birthday as an additional day's holiday
- team breakfast together every Friday morning
- regular social events throughout the year
- and our famous Christmas party on a December weekend.
Apply today!
Interested? Think you can wow us?
Please apply here, addressing your application to Matthew Robins, Chief Executive.
All submissions will be treated in strictest confidence, and everyone will receive a personal response.
Notes
- Applications for this role close at 5pm on Friday 30th May 2025, but we reserve the right to close earlier in the event that we find the right candidate quickly… so please don’t hang around!
- This role is available to candidates with "Entitled" or "Entitled for work" status under the relevant Jersey legislation.