Work.
Rebuilding Seymour Hotels' digital presence

We took a scrupulously rigorous approach, analysing every decision & carefully considering each element.

Owned and managed by the Seymour family since 1919, it’s the personal touch that makes Seymour’s hotels and restaurants stand out. We captured the distinctive personality of their hotels, communicating the warm welcome, hospitality and exceptional service their guests experience.

Here’s how we rebuilt Seymour’s digital presence, combining inspiring creativity with a rigorously planned user experience.

Digital strategy
Art direction
Copywriting
Digital brand extension
Content production
Website design & build
Digital campaigns
Analytics & conversion optimisation

Nothing but the best

We were tasked with producing the best hotel websites in Jersey. Each hotel’s website needed to reflect its own personality, but also recognisably be a Seymour Hotel. The user experience had to be intuitive and optimised for booking conversion. And new copy and photography were required throughout. We love a challenge…

Time for a makeover

Our nine year relationship with Seymour Hotels (at the time of this project) means we know their business and hotels inside out. We understand what their guests enjoy and expect; the key to success was to capture this, and combine it with each hotel’s distinctive character. This required a revolution rather than an evolution. We gave Seymour Hotels a makeover!

Every detail was perfect

We worked closely with the client and photographer Andy Le Gresley to define a distinctive style for each hotel’s photo shoot. Shot lists and composition notes were rigorously compiled to ensure every detail was perfect. The resulting images look superb on both digital & printed material.

Impact, precision & clarity

We wrote new copy for each hotel, carefully positioning them to appeal to their target markets, highlighting USPs and key customer benefits. In a mobile-dominated digital landscape, well-crafted straplines and headlines are more important than ever, guiding the user through their online experience.

Optimising brands for the digital experience

The hotels’ brands weren’t optimised for digital, so we extended the existing collateral. A careful balance was struck, with existing brand equity and recognition maintained, while new, effective applications were added.

Pixel-perfect implementation

The user experience was designed to be intuitive, and carefully optimised for common task-completion. The websites are built using the open-source Umbraco platform, providing stability and flexibility. This enabled a pixel-perfect implementation of the design, while allowing the client to take ownership of updating content.

Assess, refine and optimise

Enhanced ecommerce tracking gives us real insight into how people behave on the website and booking engine. As well as visualising the checkout funnel to see where users drop out, we can assess how page layout affects revenue and conversion rates. This information enables us to continually assess, refine and optimise the website.

We took a scrupulously rigorous approach, analysing every decision & carefully considering each element. The result is a suite of websites that accurately and effectively present the client’s businesses to their customers. Design often tends to evolve, but the brave decision to rebuild from scratch ensured the finished products are exceptionally well focused on the business objectives.

See the results for yourself;

www.greenhillshotel.com

www.pommedorhotel.com

www.mertonhotel.com